Refund & Return Policy

At MedZone, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can help resolve the issue.

Return Eligibility

You may request a return within 2 days of receiving your order if:

• The product is damaged or defective upon arrival.

• You received the wrong product.

• Your order is incomplete or missing an item.

To request a return, please contact us within 3 days of delivery and provide your order number along with clear photos or videos showing the issue.

Conditions for Returns

Returned products must:

• Be unused and in their original condition.

• Include the original packaging, accessories, and tags where applicable.

• Not show signs of intentional damage, misuse, or alteration.

Products that have been used, damaged after delivery, or returned without the required packaging may not be eligible for a refund or replacement.

Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or another mutually agreed method.

Shipping charges may be non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene, personal-use, customized, or other product-specific reasons. Such restrictions will be communicated where applicable.

Contact Us

MedZone
📞 Phone / WhatsApp: 0321-1140319
📧 Email: medzoneonline@gmail.com
🌐 Website: www.medzone.pk