Refund policy
Refund & Return Policy
At Medzone, we are committed to delivering quality products and ensuring customer satisfaction. Please read our policy carefully before making a purchase.
📅 Return & Refund Eligibility (3 Days)
- Customers can request a return or refund within 3 days of receiving their order.
- Requests made after 3 days of delivery will not be accepted.
📦 Conditions for Returns
To be eligible for a return:
- The item must be unused and in original condition.
- Product must be returned with original packaging, tags, and accessories.
- The item should not be damaged by the customer.
❌ Non-Returnable Items
Returns or refunds will not be accepted in the following cases:
- Change of mind after purchase
- Minor variations in color or design
- Used or damaged products by the customer
⚠️ Electronics Policy (Strict)
- No refund, no return, and no exchange on all electronic products.
- Customers are advised to check product details carefully before placing an order.
🔍 Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item:
- You must notify us within 3 days of delivery.
- Provide clear photo or video proof of the issue.
- After verification, we will offer a replacement or refund (except electronics).
💰 Refund Process
- Once your request is approved, refunds will be processed within 5–7 working days.
- Refunds will be issued via bank transfer or agreed method.
- Shipping charges are non-refundable.
🚚 Return Shipping
- Customers may be responsible for return shipping costs unless the issue is from our side.
- We are not responsible for lost or damaged returns during shipping.
📞 Contact Information
For any return or refund requests, contact us:
Phone: 0321-1140319
Email: medzone.pk.official@gmail.com